Sandycove Acres Home Owners’ Association

COMPLAINTS PROCEDURE

There has always been a “formal” process for submitting complaints to Sandycove Acres Ltd for members of the Home Owners’ Association. By including both parties in the complaints you are ensured of an answer, whether it is the answer you wanted or not.

COMPLAINTS – How does it work? Send your written complaint to Sandycove Acres and a copy to Sandycove Home Owners’ Association. The Home Owner copy can be sent to our Post Office Box, handed to any Board member (CLICK HERE for Board members) of the Home Owners’ or e-mailed to info@scahomeowners.com You will then be contacted by the Complaints Director. You will be advised at this time if, for any reason, your complaint cannot be handled by the Association. The Director will, if appropriate, arrange to look at the problem and will also ask for any necessary additional details. The Director will review your problem and attempt to resolve it directly. Note that, as appropriate, Sandycove Acres Ltd will have 10 business days to act on an issue before we intervene. At any time that you receive a response from Sandycove Acres, please provide a copy to the Complaints Director or, if it’s verbal, call, the Complaints Director.

OUR COMPLAINTS PROCESS AND POLICY: While we have a lot of experience and an excellent track record in respect of Resident’s problems, we ask you to be aware that not all problems have solutions, not all solutions 100% satisfy all concerned; nor do they always happen as quickly as we would like; especially where seasonal issues are involved. Please also be aware that the Association reserves the right to turn down complaints that are outside Association policy or are considered inappropriate for any reason.

      The Association accepts complaints if:
  •  They are from a paid up Association member.
  • The complaint is in writing and a copy has been sent to Sandycove Acres Ltd.
  • We will, however, accept a complaint verbally, including from non- members, if it concerns immediate communal danger or impacts the community as a whole. Obviously, such a matter should first, and immediately, be reported to Sandycove Acres Ltd. The Association will then follow up until the matter is resolved.
      The Association cannot accept complaints about:
  •  Any matter that involves a legal contractual issue – for example, your home purchase, house inspection, contractors for goods or services.
  • Any matter where legal action has commenced.
  • When a member has acted in an egregious manner.
Any additional questions please e-mail them to info@scahomeowners.com